CineCard not displayed?

Created by Anders Søndergaard, Modified on Tue, 16 May, 2023 at 10:10 AM by Anders Søndergaard

If your CineCard was not displayed, it could be due to 3 things:

  • The Card was showed before you were in the cinema hall, make sure you are in good time!
  • Your CineCard does not comply with our guidelines
  • A technical error has occurred - If this is the case you are of course entitled to a refund - No questions asked.
    Please fill out this form (choose: Something went wrong with my CineCard)

Why has my CineCard been rejected?

  • Your CineCard will be rejected if it contains any offensive content
  • Your CineCard will be rejected if your CineCard can in any way ruin the cinema experience for some of the other guests
  • Your CineCard will be rejected if it contains any content that in any way violates the copyright of others

If your CineCard is rejected because you have used offensive or hateful content, you will receive a code that gives you the right to send a new CineCard, a purchase of a CineCard cannot be refunded if it is rejected because of offensive or hateful content.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article